Your products will be shipped on the next business day unless we have a question about your order. In that case, we will email you and wait for an answer.
We do not want you to have anything from New Baby New World that you do not love. If an item doesn't meet that level, please return it for a full refund. When we receive your item, we will refund to your original method of payment.
You must return items within 14 days of purchase date. All items must be in original packaging and able to be resold as new. Partial credit may be given if an item is not in original condition.
In the case of product defects, most likely the manufacturer will handle it. We will help you through the process if you need it.